IT Service Desk: Do you understand the internal obstacles that may be...
Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organization and once the initial pain of setting it up is accomplished it can become self-perpetuating,...
View ArticleIT Service Desk: Do you have an internal IT help desk?
Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for organizations, remote it help desk support provides technical support to...
View ArticleService Desk: Who is expected to deliver more reliable services?
What is more, is investing in customer support now seems to have a bigger and more direct impact on your bottom line than ever before, successful itil adoption of service level standards depends upon...
View ArticleSoftware Testing: Have the test results from regression testing been...
A good test strategy is specific –details rather than fluff practical –possible to execute with normal turbulence justified –reaches the testing missions diverse –important systems needs to be tested...
View ArticleSoftware Testing: Have the test results from regression testing been...
Akin tests are normally documented at the beginning of the sprint (in agile) and is a means for testers and developers to work towards a common understanding and shared business domain knowledge, on...
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